Shipping policy
Last updated July 16, 2024
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://urbansoulhunters.com/policies/terms-of-service. Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer a range of shipping options to best suit your needs. Our products are printed and shipped from facilities in the European Union, United Kingdom, Australia, and Canada, allowing for efficient and cost-effective delivery to customers in these regions.
Order Processing and Printing:
• Orders are typically processed and printed within 3 business days after placement.
• Orders received after 3:00 PM GMT will be processed on the next business day.
Shipping Estimates and Fees:
Below is a table outlining our shipping options, transit times, and associated costs:
| Region | Transit Time | Cost | Total Estimated Delivery Time |
|---|---|---|---|
| EU | 3-5 days | €5.00 | 2-10 business days |
| UK | 2-4 days | £4.65 | 2-5 business days |
| AU (US Dollars) | 4-6 days | $7.99 | 2-7 business days |
| CA (US Dollars) | 3-5 days | $5.00 | 2-7 business days |
| US | 5-7 days | $5.00 | 2-6 business days |
| Rest of World | 7-14 days | $30.00 | 10-30 business days |
Please note: All delivery dates and times provided are estimates given in good faith. Unless otherwise specified, estimated delivery times reflect the earliest possible delivery date. Standard deliveries are typically completed within 30 days from the date of order acceptance.
Regional Printing and Customs:
• Customers in the EU, UK, Australia, and Canada benefit from local printing and shipping.
• For orders delivered within these regions, no additional customs fees will be incurred, as products are printed and shipped domestically by our printing partners.
In some cases, a third-party supplier may manage our inventory and be responsible for shipping your products. We work closely with these partners to ensure high-quality service and timely delivery.
We are committed to ensuring your order reaches you as quickly and efficiently as possible. If you have any questions or concerns about your shipment, please don't hesitate to contact our customer service team.
For more detailed information on our shipping policies and procedures, please refer to our Terms of Service.
ORDER TRACKING
Tracking information will be sent via email for all orders as soon as it becomes available. This typically occurs after your order has been processed and handed over to our shipping partner. The email will contain a tracking number and instructions on how to monitor your package's journey. We encourage customers to check their spam or junk folders if they haven't received a tracking email within the expected timeframe.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free shipping is not valid on international orders.
For information about customs process: For purchases destined for countries where customs clearance is required, please be aware that the buyer is responsible for covering any associated customs fees, taxes, duties, or other charges that may apply. It is important for buyers to familiarize themselves with their country's customs policies and regulations to understand the potential costs involved. The seller does not bear responsibility for these charges and cannot predict what they may be. We recommend consulting your local customs office for more information before making a purchase to ensure full awareness of any additional costs that may be incurred upon the arrival of your goods.
Please note we may be subject to various rules and restrictions in relation to some international deliveries, and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
This does not affect your statutory rights. For more information, please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://urbansoulhunters.com/policies/refund-policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by: Online contact form: https://urbansoulhunters.com/policies/contact-information